Service

Our machines operate at peak performance, and the Service department ensures they stay keep operating that way. Whether it’s maintenance, troubleshooting, or optimizing existing installations, we’re there for our customers. Anytime, anywhere. With technical expertise, a practical approach, and attention to detail, we keep their production processes running smoothly.

Service colleague checking SLA

Always available

Our customers rely on continuity, and we deliver that. The Service department is quickly accessible and proactively supports both remotely and on-site. We understand how crucial every minute of production is, and we act accordingly. With clear communication, dependable solutions, and direct lines of contact, we’re ready exactly when you need us.

Remote Service fixing issues

More than support

At IMS, service doesn’t end after installation, it’s just the beginning. We stay involved in the performance of our machines and actively contribute ideas for improvements, upgrades, and operator training. Thanks to our deep understanding of both the machine and production processes, we add real value. Not only by resolving issues but also by enhancing efficiency and reliability. This is how we turn support into a true partnership.

Servicing customers together

More about IMS?

We’d love to tell you all about our company. Prefer to read for yourself what we do and what we stand for first?

Stories from the team

Service Manager
Blog
As service you are the face to the customer
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Mechanical Engineer working
Blog
From machine concept to machine
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Ila Reinders during business meeting
Blog
Where the right people make the difference
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Jasper Minten discussing interally
Blog
The freedom and responsibility at IMS keep me motivated
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