Service Coordinator
To expand our service team, we are looking for a driven and structured Service Coordinator for 20 – 24 hours per week, who makes the difference between a satisfied customer and a very satisfied customer. As Service Coordinator at IMS you are the central point of contact for all our service activities. You ensure that service requests are handled quickly, efficiently and with a customer-oriented approach.
What you'll be doing
You are the main point of contact for our customers when it comes to malfunctions and service questions. You coordinate and schedule service and maintenance activities and maintain regular communication with the customer to ensure a smooth execution.
You bring
- Vocational level education and thinking level, preferably in a technical field (e.g. Mechatronics, Electrical Engineering, Mechanical Engineering)
- Minimum of 3 years of proven experience in a coordinating or service-oriented role
- Strong organizational skills, stress resistant and customer focused
- Good command of both Dutch and English
- Experience with ERP systems is a plus
We offer
- Competitive salary starting at € 3.000,- gross per month.
- A challenging and varied job within a top team.
- 40 vacation days under the Metalektro collective labor agreement.
- Training budgets to support your ongoing development.
- Participation in sports events and company fitness.
- An enthusiastic and active staff association.
- A fun, reliable team you can count on.
- An in-house cafeteria with low-cost meals.
We also offer flexible working hours. In consultation, hybrid and location-independent work is often possible.
Your work as a Service Coordinator
As service coordinator, you are responsible for the progress of service orders. You do not only monitor quality, but also keep an eye on the costs. You ensure proper administrative handling and provide regular reports. Additionally, you prepare quotations for spare parts and service activities and follow up accordingly.
“
When you enjoy customer contact, quick anticipation and technology, this is the job for you.
Gerrit-Jan Hunting, Service Manager
Any questions about this vacancy?
We’d be happy to talk with you by phone or email if you have any questions.
Application procedure
We aim to respond as quickly as possible. If you’re unsure whether your message has reached us, feel free to follow up.
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