Service Coordinator

Vacancy closed

Service Coordinator

IMS Almelo

What is required?

  • Vocational / higher professional education level of working and thinking
  • At least 5 years of relevant work experience
  • Affinity with technology
  • Good command of Dutch and English, both verbally and written

What will you get?

  • €3,000 - €4,500 gross p/m (depending on knowledge and experience)
  • 40-hour working week
  • 27 holiday days + 13 atv days
  • Personal training budget

What will you do?

  • 50% Communication with customers
  • 20% Making quotations for spare parts
  • 15% Internal consultation with colleagues
  • 15% Creating service tickets

This vacancy has been created based on interviews with employees to help you get a realistic preview of the job.

Ask a question directly

Vacancy

As a Service Coordinator at IMS, you are responsible for the coordination of all occurring service issues from IMS customers.

In this role, you are an important point of contact within the organization. Customers can turn to you for every service request. For example, when they have a malfunction or when a machine gives an error message. In addition, you work together with the Sales department to draw up service level agreements. These are the agreements you make with the customer about matters such as the response time and the number of service hours the customer is entitled to. After drawing up, you ensure that these agreements are always adhered to. Furthermore, you offer a complete service package including the services repair, maintenance, delivery of tooling, spare parts, remote service, and support of ramp-ups.

You are part of the IMS Service team. The team consists of a Service Manager and Field Service Engineers, but you work closely with almost all other departments. You report to the Service Manager in this role.

If you find it challenging to have a varied role and you don't mind having to perform under pressure sometimes, then this is a job for you.

Working week

Service Coordinator

On an enjoyable day, you can inform a customer that after a complicated malfunction the problem has been found and solved. The customer is clearly happy and relieved.

On a less enjoyable day, your work is stressful because the customer is under considerable pressure due to their malfunction. Unfortunately, it takes a long time before the malfunction is resolved.

  • 08:00
  • 09:00
  • 10:00
  • 11:00
  • 12:00
  • 13:00
  • 14:00
  • 15:00
  • 16:00
    • Lunch
    • Internal consultation
    • Reading and replying to mails
    • Making quotations for spare parts
    • Communication with customers
    • Communication with customers
    • Creating service tickets
    • Lunch
    • Communication with customers
    • Making quotations for spare parts
    • Communication with customers
    • Making quotations for spare parts
    • Reading and replying to mails
    • Lunch
    • Communication with customers
    • Internal consultation
    • Making quotations for spare parts
    • Reading and replying to mails
    • Creating service tickets
    • Internal consultation
    • Reading and replying to mails
    • Communication with customers
    • Communication with customers
    • Making quotations for spare parts
    • Creating service tickets
    • Lunch
    • Internal consultation
    • Internal consultation
    • Creating service level agreements
    • Reading and replying to mails
    • Making quotations for spare parts
    • Communication with customers
    • Creating service tickets
    • Communication with customers

Firsthand experience

A customer indicates that they have a malfunction but has no idea what the cause is. How do you proceed?

When the customer sends an email to IMS Service, this message ends up with you. First, you check if the customer has a service level agreement with IMS. This turns out to be the case, and the agreement also states that the customer must be helped within an hour.

Then, you create a service ticket in the system. The customer now automatically receives an email stating that you are going to work on their problem. After this, you involve a Field Service Engineer who analyzes the problem. Meanwhile, you monitor the progress of the process and see if adjustments need to be made. During the process, you keep the customer as well informed as possible about the progress. Eventually, the Field Service Engineer solves the malfunction, and you ensure that this is communicated back to the customer.

Growth

The growth path within IMS is not fixed. You will be given the opportunity and room for personal and professional growth, for example by following training courses. IMS makes a budget and set time available for this. In addition, initiative and entrepreneurship are highly valued within IMS.

Service Coordinator

Working at IMS

IMS (Integrated Mechanization Solutions) develops and supplies highly accurate production systems. IMS has been doing this for twenty years, with Almelo as its place of business. IMS specialises in building (automated) assembly lines and in process automation for small, complex products and assemblies. IMS always strives for accuracy and high volumes in the assembly lines.

The customers IMS supports are mainly OEMs and TIER 1 suppliers in the field of automotive, photonics, smart devices and the medical world.

*Acquisition in response to vacancies is not appreciated. We do not derive rights or obligations from profiles and cv's that are sent unsolicited. Therefore, we regard them as not being sent. 

  • Headquarters in Almelo
  • Installations based in more than 20 countries
  • 120 employees in the Netherlands
  • 20 % / 80%
  • Average age 40 years
  • Possibility to work from home 20% of your time

Colleagues

Daniël (32) - Mechanical Engineering

Why did you decide to work for this company?
At IMS you work for a lot of types of clients, although you also go into depth. That attracted me more than going for one niche in mechanical engineering. Moreover, we develop our machines ourselves from start to finish. It is also very nice to see that something, which you have thought up and calculated yourself, really works.

What did you study?
Master Mechanical Engineering at University of Twente.

What do you do in your spare time?
Producing music

Bart Oude Lohuis (35) - Lead Engineer (Mechanical Engineering)

Why did you decide to work for this company?
At IMS you are involved in the development and realization of a machine from the beginning to the end. What you come up with and design, is in front of you a few weeks later and needs to be tested. There is also a lot of variety in the projects: from machines for automotive products to components for smartphones and medical implants. At IMS it will all pass by!

What was your previous job?
Mechanical Engineer at Viro

What do you do in your spare time?
Mountainbiking and running

Richard Lubbers (35) - R&D Engineer

Why did you decide to work for this company?
Technically challenging, varied and making machines from the beginning to the end (invent, design, build and install).

What was your previous job?
Project officer at a consulting and engineering company in Deventer

What do you do in your spare time?
Soccer and mountainbiking

Dennis Meijerink (29) - Controls Engineer

Why did you decide to work for this company?
During my studies, I carried out my graduation project at IMS. During this period I got a good impression of the company. The projects and the techniques used at IMS really appealed to me.

What did you study?
Bachelor Elektrotechnique at the Hogeschool Saxion

What do you do in your spare time?
Crafting

Application process

Telephone introduction with recruiter
± 2 days
First meeting with recruiter and hiring manager
± 3 days
Second meeting with two colleagues
± 3 days
Terms of employment interview
± 2 days
You got the job!

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